Workplace Diversity

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages from a diverse population, employ effective questioning techniques, and communicate with strength.

Objectives:

• Explain the definition, terms, and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages from a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action